is Ranked #8 of 25 Restaurants in Vieux-St-Laurent Montreal.
The Latest Review: ★
Sent on the 22nd of September, 2014
We telephoned an order at 11:30, order arrived 2hrs later at 13:30. There were 4 phone calls in between placing the order and delivery, bad customer service and lies regarding the reasons for the delay. They said delay was due to traffic on the Cote de Liesse, but we can see from our office(all of Cote de Liesse) and there was no traffic . We then received 2 phone calls from the driver because he was lost in the building, even though the Suite # was provided 4 times on the telephone.
Rank #8 of 25
When our order arrived, the boxes were completely crushed and the bottom of the bag had approximately an inch of sauce / soup in it (we have photos)
The delivery driver was unhelpful and extremely rude. We made 2 more phone calls asking that our credit card have the charges reversed due to the delay and the condition of the food. The person on the phone stated they would reverse the charges only if we returned the food. We happily handed the food back to the driver and ordered from somewhere else – it arrived in 20 minutes.
Phoenix D’Or needs to address this and compensate by reversing the charges, it is not only unhygienic, but the worst customer service possible.